Mystery Shopper

Mystery Shopper

Mystery Shopper programs helps owners improve and maintain high levels of front-line execution resulting in better service for their customers.

Specto tailors each mystery shopping program to meet the measurement goals of the client and provides the analysis required to fuel and improve unit operations and customer service.

Our mystery shopper programs review:

On-siteWebsiteTelephone
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  • Branding & merchandising
  • Staff appearance, friendliness
  • Up-selling
  • Wait and service time
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  • SEO
  • Clickability
  • Website analytics
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  • Automated customer responses
  • Staff friendliness
  • Useful information